FAQs

1) When will my order ship?

Orders are processed quickly and shipped out as soon as possible. Once your order is dispatched, you’ll receive a confirmation email with tracking details.

2) Do you offer free delivery?

Yes, we offer free delivery.

3) Which shipping carriers do you use?

We ship with USPS, DHL, and FedEx.

4) Can I track my order?

Yes. After your order ships, we’ll email you a tracking number so you can follow your delivery.

5) What is your return policy?

We offer a 30-day return or exchange policy. If you’re not satisfied for any reason, you can request a return or exchange within 30 days of delivery.

6) How do I start a return or exchange?

Email us with your order number and a short reason for the return/exchange. Our support team will guide you through the next steps.
Email: zentav0@oulook.com

7) Can I change or cancel my order after placing it?

If your order hasn’t shipped yet, we can usually update or cancel it. Please contact us as soon as possible after placing your order.

8) Are Zentavo watches water-resistant?

Our watches are designed for everyday wear. Water resistance varies by model, so please check the product description on the specific watch page for details.

9) What if my watch arrives damaged or defective?

If your order arrives damaged or has a defect, contact us immediately with photos and your order number. We’ll make it right.

10) Do you offer customer support?

Yes. Our support team is available Monday to Friday, 8am to 6pm.
Email: zentav0@oulook.com