Privacy Policy

Last updated: August 19, 2025

Zentavo ("we", "us", or "our") operates the website https://zentavo.shop (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

We collect several types of information to provide and improve our Service:

a. Personal Information

When you place an order, sign up for our newsletter, or contact us, we may collect personal information such as:

  • Full name
  • Email address
  • Shipping address
  • Billing address
  • Phone number
  • Payment details (via third-party payment processors)

b. Non-Personal Information

We also collect non-personal data automatically when you browse our website:

  • IP address
  • Browser type and version
  • Device type
  • Pages visited and time spent
  • Cookies and usage data

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill orders
  • To send order confirmations and updates
  • To respond to your inquiries or customer service requests
  • To improve and optimize our website
  • To prevent fraudulent transactions
  • To comply with legal obligations
  • To send newsletters or marketing materials (only if you've opted in)

3. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share it with:

  • Service Providers: Such as payment processors, shipping partners, and analytics tools (e.g., Stripe, PayPal, Google Analytics)
  • Legal Authorities: When required by law or in response to legal requests
  • Business Transfers: In case of a merger, sale, or acquisition of our business

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Understand site usage and improve performance
  • Store your preferences
  • Enable shopping cart functionality
  • Provide targeted advertisements (e.g., via Facebook Pixel or Google Ads)

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our site.

5. Data Retention

We retain your personal data only for as long as necessary:

  • To fulfill the purposes outlined in this policy
  • To comply with legal, tax, or reporting requirements
  • To resolve disputes and enforce our agreements

6. Your Data Protection Rights

If you are located in the European Economic Area (EEA), you have the following rights:

  • Right to access โ€“ You can request a copy of your personal data
  • Right to rectification โ€“ You can request that we correct inaccurate or incomplete data
  • Right to erasure โ€“ You can request we delete your personal data, under certain conditions
  • Right to restrict processing โ€“ You can request we limit the use of your data
  • Right to data portability โ€“ You can request your data be transferred to another organization
  • Right to object โ€“ You can object to how we process your personal data

To exercise any of these rights, please contact us at: merouan006@hotmail.com

7. Security

We take reasonable precautions and follow industry best practices to protect your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

8. Childrenโ€™s Privacy

Our site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We recommend reviewing their Privacy Policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date. Continued use of the Service after any changes indicates your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy, or you would like to exercise any data rights, you may contact us at:

Zentavo
Hippodroomstraat 71, 8530 Harelbeke, Belgium
Email: merouan006@hotmail.com