Privacy Policy

At Zentavo, we respect your privacy and are fully committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) (EU Regulation 2016/679) and applicable Belgian data protection laws.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase from us.

1. Data Controller

For the purposes of GDPR, the data controller is:

Zentavo
Email: zentav0@outlook.com

2. Personal Data We Collect

We may collect and process the following personal data when you interact with our website or services:

Full name
Email address
Phone number (if provided)
Billing and shipping address
Payment-related information (processed securely by third-party providers)
Order history and transaction details
Communication records (emails or support inquiries)
Technical data such as IP address, browser type, and device information (where applicable)

We only collect personal data that is necessary and relevant for the purposes described below.

3. Legal Basis for Processing (GDPR Article 6)

Under GDPR, we process your personal data based on one or more of the following legal grounds:

Performance of a contract – to process and deliver your orders
Legal obligation – to comply with accounting, tax, and regulatory requirements
Legitimate interest – to improve our services, prevent fraud, and ensure website security
Consent – where you have explicitly given consent (e.g., contacting support)

You may withdraw your consent at any time by contacting us.

4. How We Use Your Personal Data

Your personal data is used strictly for the following purposes:

Processing, confirming, and delivering your orders
Managing payments, returns, refunds, and exchanges
Communicating order updates and responding to support requests
Improving our website, services, and customer experience
Ensuring security, preventing fraud, and complying with legal obligations

We do not sell, rent, or trade your personal data to third parties.

5. Payment Processing

All payments are processed through secure third-party payment providers that comply with PCI-DSS and GDPR standards. Zentavo does not store or have access to your full payment card details.

6. Data Sharing with Third Parties

We may share limited personal data with trusted third parties only when necessary, including:

Payment processors
Shipping and logistics providers
IT and website hosting services

These parties are contractually obligated to protect your data and use it solely for the agreed purpose.

7. International Data Transfers

We do not intentionally transfer your personal data outside the European Economic Area (EEA). If any transfer occurs, appropriate safeguards will be applied in accordance with GDPR requirements.

8. Data Retention

We retain your personal data only for as long as necessary to:

Fulfill your order
Comply with legal and accounting obligations
Resolve disputes and enforce our policies

Once no longer required, your data is securely deleted or anonymized.

9. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, loss, misuse, or disclosure.

While no system can guarantee absolute security, we continuously review and improve our safeguards.

10. Your Rights Under GDPR

As an EU resident, you have the following rights:

Right of access – to request a copy of your personal data
Right to rectification – to correct inaccurate or incomplete data
Right to erasure (“right to be forgotten”)
Right to restrict processing
Right to data portability
Right to object to processing based on legitimate interests
Right to withdraw consent at any time

To exercise any of these rights, please contact us at zentav0@outlook.com.

11. Cookies & Tracking

Our website may use cookies to enhance functionality and user experience. You may manage or disable cookies through your browser settings. Where required, cookie consent will be obtained in accordance with EU regulations.

12. Changes to This Privacy Policy

Zentavo reserves the right to update this Privacy Policy at any time to reflect legal, technical, or operational changes. Updates will be posted on this page, and continued use of our website indicates acceptance of the revised policy.

13. Contact & Complaints

If you have any questions, concerns, or complaints regarding your personal data or this Privacy Policy, please contact us at:

zentav0@outlook.com

You also have the right to lodge a complaint with the Belgian Data Protection Authority (Autorité de protection des données / Gegevensbeschermingsautoriteit).