Terms of service
Terms of Service
These Terms of Service govern your use of the Zentavo website and the purchase of products from us. By accessing our website, placing an order, or using any of our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.
1. General Information
Zentavo reserves the right to update, modify, or replace any part of these Terms of Service at any time. Any changes will be effective immediately upon being posted on our website. Continued use of the website after changes constitutes acceptance of the updated Terms.
2. Products & Availability
All products displayed on the Zentavo website are subject to availability. We make every effort to ensure product descriptions, images, and specifications are accurate; however, slight variations may occur.
We reserve the right to:
- Modify product designs, specifications, or pricing
- Limit the quantities of any products offered
- Discontinue any product at any time without prior notice
Such changes shall not affect confirmed orders already accepted by Zentavo.
3. Pricing & Payments
All prices are displayed clearly at checkout and include applicable taxes unless stated otherwise. Shipping costs, if applicable, are shown before order confirmation.
Payments are processed securely through trusted third-party payment gateways. Zentavo does not store or have direct access to your full payment details.
We reserve the right to refuse or cancel any order in cases of pricing errors, suspected fraud, or unauthorized transactions. In such cases, any payment already made will be refunded in full.
4. Order Acceptance & Confirmation
An order is considered accepted only once you receive an official order confirmation from Zentavo. We reserve the right to decline or cancel orders at our discretion, including but not limited to stock limitations or payment issues.
5. Shipping & Delivery
Shipping times and delivery estimates are provided for guidance only and may vary due to external factors beyond our control. Zentavo is not responsible for delays caused by carriers, customs, or force majeure events.
Please ensure your shipping address is accurate. Zentavo is not liable for delivery issues caused by incorrect or incomplete address details provided by the customer.
6. Product Use & Care
Zentavo watches are designed for normal daily wear. Proper care and usage are required to maintain product performance and appearance.
Damage caused by:
- Improper use
- Accidents or negligence
- Unauthorized modifications or repairs
- Exposure beyond intended use
may void any applicable warranty or return eligibility.
7. Returns, Refunds & Exchanges
Returns, refunds, and exchanges are governed by our Return & Refund Policy, which forms an integral part of these Terms of Service. Please review that policy carefully before making a purchase.
Nothing in these Terms limits your statutory consumer rights under EU and Belgian law.
8. Intellectual Property
All content on the Zentavo website, including text, images, logos, product designs, and branding, is the intellectual property of Zentavo and may not be copied, reproduced, or used without prior written permission.
9. Limitation of Liability
To the fullest extent permitted by law, Zentavo shall not be liable for any indirect, incidental, or consequential damages, including but not limited to loss of profits, data, or use, arising from the use or inability to use our products or website.
This limitation does not apply where liability cannot be excluded under applicable law.
10. Force Majeure
Zentavo shall not be held responsible for failure or delay in performance caused by events beyond our reasonable control, including natural disasters, strikes, pandemics, carrier disruptions, or governmental actions.
11. Governing Law & Jurisdiction
These Terms of Service are governed by and construed in accordance with the laws of Belgium and the European Union. Any disputes arising from these Terms shall be subject to the jurisdiction of the competent Belgian courts, without prejudice to applicable consumer protection laws.
12. Contact Information
If you have any questions about these Terms of Service or require assistance, please contact us at:
